Frogner District in Oslo (Tjuvholmen) – case study on how HR advisor use Lawai.
Foto: Eirik Skarstein (Unsplash)

Efficient and reliable support in demanding HR cases

Mari K. Haarstad is Senior HR Advisor in the Frogner District of Oslo, where she manages demanding personnel cases such as sick leave, conflicts, and workplace environment challenges. With Lawai, she has a tool that both streamlines her work and gives quality assurance — and gives her confidence in situations where quick, well-founded decisions are crucial.
Publisert: 26.09.25

Quality assurance in complex matters

Lawai has become an important tool for Haarstad in ensuring high quality across all types of personnel cases. For Haarstad, the greatest benefit is having quick access to reliable and relevant information.

– Lawai provides strong quality assurance for the work we do, she says, pointing out how valuable it is to double-check both the content and the process before decisions are made.

Where she previously might have sparred with a lawyer, she now has Lawai as her digital support.

Haarstad actively uses Lawai to draft clear formulations and double-check complete case presentations.

– It saves me a lot of time and helps reduce the stress that can arise when you feel uncertain, she explains.

Being able to run entire case documents through Lawai as a form of quality control makes the process both smoother and more efficient.

– It saves me a lot of time and helps reduce the stress that can arise when you feel uncertain

Haarstad's use of Lawai continues to expand in line with her growing experience and creativity:

– I feel like I’m constantly learning new ways to use Lawai. I think maybe my imagination is the only limitation.

Trust from the start

Her trust in the product was there from the beginning.

– I knew who was behind Lawai, so I trusted that it was solid and reliable, Haarstad says.

The only concern she had was whether she herself would be able to use the tool effectively — but that worry quickly disappeared.

A recommendation to other municipalities

Haarstad has a clear message to her colleagues in other municipalities:

– There’s no need to hesitate – this improves quality and saves time.

She recommends Lawai both as a support tool and as a way to free up time and reduce dependence on external consultants.

– There’s no need to hesitate – this improves quality and saves time

She also highlights the follow-up from the Team Lawai as an important plus:

– The Lawai team is highly responsive, and Eivind Arntsen himself provides hands-on training.

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